Read a single ticket
A ticket in any state, terminal included, for as long as it is retained. A ticket at a location the credential does not reach, a ticket belonging to another tenant and a ticket that does not exist are one and the same answer.
Authorization · Example request · Parameters · Request body · Responses
GET/api/integration/v1/tickets/{ticketId}
Authorization
- apiKeyAuth — apiKey sent in the Authorization header
Use Authorization: Api-Key <secret>. Get a credential and check the scopes and issuer authority required for this operation.
Example request
Set QMS_BASE_URL to your workspace URL and QMS_API_KEY to your secret. Replace example identifiers with your own.
curl --request GET "$QMS_BASE_URL/api/integration/v1/tickets/33333333-3333-4333-8333-333333333333" \
--header "Authorization: Api-Key $QMS_API_KEY"Parameters
| Name | In | Required | Schema |
|---|---|---|---|
ticketId | path | yes | {"type":"string"} |
ticketId: The ticket's opaque identifier.
Request body
None. This operation carries no request body.
Responses
200 — The ticket.
{
"id": "33333333-3333-4333-8333-333333333333",
"number": "A014",
"state": "WAITING",
"channel": "WEB_BOOKING",
"service": {
"id": "77777777-7777-4777-8777-777777777777",
"name": "Account opening"
},
"client": {
"displayName": null
},
"queueEnteredAt": "2026-09-10T08:41:00.000Z",
"estimatedWaitMinutes": 12,
"calledAt": null,
"servingStartedAt": null,
"window": null,
"operator": null,
"closedAt": null
}200 response schema
One ticket. Every member is always present; a member that does not apply to the ticket's current state is null rather than absent.
id · string · required
number · string · required
The number shown to the customer.
state · string · required
The ticket's lifecycle state.
Allowed values: "WAITING", "CALLED", "SERVING", "COMPLETED", "CANCELLED", "NO_SHOW", "SKIPPED"
channel · string · required
How the ticket entered the queue.
Allowed values: "WALK_IN", "WEB_BOOKING", "MOBILE"
service · object · required
The service the ticket was issued for.
Show nested fields
The service the ticket was issued for.
id · string · required
name · string · required
client · object · required
The customer the ticket was issued to.
Show nested fields
The customer the ticket was issued to.
displayName · string | null · required
The name the customer gave, or null when they gave none.
queueEnteredAt · string · required
When the ticket joined the queue.
estimatedWaitMinutes · integer | null · required
The estimated wait in whole minutes. Non-null only while the ticket is waiting.
calledAt · string | null · required
When the ticket was called. Non-null only while an operator holds it.
servingStartedAt · string | null · required
When service began. Non-null only while the ticket is being served.
window · one of · required
The window the ticket was called to. Non-null only while an operator holds it.
Show nested fields
The window the ticket was called to. Non-null only while an operator holds it.
Option 1 · object
The window the ticket was called to. The object exists whenever the ticket carries a window code, because that code is what the customer was told; `id` is null when the window record has since been renamed or removed.
id · string | null · required
label · string · required
The window code shown to the customer.
Option 2 · null
operator · one of · required
The operator holding the ticket. Non-null only while an operator holds it.
Show nested fields
The operator holding the ticket. Non-null only while an operator holds it.
Option 1 · object
The operator holding the ticket. `id` is the operator profile, not a console user.
id · string · required
name · string | null · required
The operator's display name, or null when it is not published.
Option 2 · null
closedAt · string | null · required
When the ticket reached a terminal state. Non-null only once it has.
Raw JSON Schema
application/json
{
"type": "object",
"description": "One ticket. Every member is always present; a member that does not apply to the ticket's current state is null rather than absent.",
"properties": {
"id": {
"type": "string",
"example": "33333333-3333-4333-8333-333333333333"
},
"number": {
"type": "string",
"description": "The number shown to the customer.",
"example": "A014"
},
"state": {
"type": "string",
"description": "The ticket's lifecycle state.",
"enum": [
"WAITING",
"CALLED",
"SERVING",
"COMPLETED",
"CANCELLED",
"NO_SHOW",
"SKIPPED"
],
"example": "SERVING"
},
"channel": {
"type": "string",
"description": "How the ticket entered the queue.",
"enum": [
"WALK_IN",
"WEB_BOOKING",
"MOBILE"
],
"example": "WALK_IN"
},
"service": {
"type": "object",
"description": "The service the ticket was issued for.",
"properties": {
"id": {
"type": "string",
"example": "77777777-7777-4777-8777-777777777777"
},
"name": {
"type": "string",
"example": "Account opening"
}
},
"required": [
"id",
"name"
]
},
"client": {
"type": "object",
"description": "The customer the ticket was issued to.",
"properties": {
"displayName": {
"type": [
"string",
"null"
],
"description": "The name the customer gave, or null when they gave none.",
"example": "A. Client"
}
},
"required": [
"displayName"
]
},
"queueEnteredAt": {
"type": "string",
"description": "When the ticket joined the queue.",
"example": "2026-09-10T08:41:00.000Z"
},
"estimatedWaitMinutes": {
"type": [
"integer",
"null"
],
"description": "The estimated wait in whole minutes. Non-null only while the ticket is waiting.",
"example": 12
},
"calledAt": {
"type": [
"string",
"null"
],
"description": "When the ticket was called. Non-null only while an operator holds it.",
"example": "2026-09-10T08:52:00.000Z"
},
"servingStartedAt": {
"type": [
"string",
"null"
],
"description": "When service began. Non-null only while the ticket is being served.",
"example": "2026-09-10T08:53:00.000Z"
},
"window": {
"description": "The window the ticket was called to. Non-null only while an operator holds it.",
"oneOf": [
{
"type": "object",
"description": "The window the ticket was called to. The object exists whenever the ticket carries a window code, because that code is what the customer was told; `id` is null when the window record has since been renamed or removed.",
"properties": {
"id": {
"type": [
"string",
"null"
],
"example": "88888888-8888-4888-8888-888888888888"
},
"label": {
"type": "string",
"description": "The window code shown to the customer.",
"example": "3"
}
},
"required": [
"id",
"label"
]
},
{
"type": "null"
}
]
},
"operator": {
"description": "The operator holding the ticket. Non-null only while an operator holds it.",
"oneOf": [
{
"type": "object",
"description": "The operator holding the ticket. `id` is the operator profile, not a console user.",
"properties": {
"id": {
"type": "string",
"example": "66666666-6666-4666-8666-666666666666"
},
"name": {
"type": [
"string",
"null"
],
"description": "The operator's display name, or null when it is not published.",
"example": "Operator One"
}
},
"required": [
"id",
"name"
]
},
{
"type": "null"
}
]
},
"closedAt": {
"type": [
"string",
"null"
],
"description": "When the ticket reached a terminal state. Non-null only once it has.",
"example": "2026-09-10T09:14:00.000Z"
}
},
"required": [
"id",
"number",
"state",
"channel",
"service",
"client",
"queueEnteredAt",
"estimatedWaitMinutes",
"calledAt",
"servingStartedAt",
"window",
"operator",
"closedAt"
]
}401 — No valid API credential was presented. Every refusal cause — absent, malformed, unknown, expired, revoked, or belonging to another tenant — answers with this one document, and no `WWW-Authenticate` header is returned.
{
"type": "urn:qms:problem:unauthenticated",
"title": "Unauthenticated",
"status": 401,
"code": "unauthenticated",
"detail": "The request presented no valid API credential."
}401 response schema
An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.
type · string · required
A URN identifying the problem kind, one per `code`.
title · string · required
A fixed English summary of the problem kind.
status · integer · required
The HTTP status code, repeated in the body.
code · string · required
The published slug this surface's error vocabulary uses.
detail · string · required
An English explanation of this occurrence.
errors · array · optional
One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.
Show nested fields
One offending field of a 400 field-validation refusal.
field · string · required
The member as THIS document spells it, which is not always what the same field is called inside the system.
code · string · required
The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`. Three of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.
blockers · array · optional
One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.
Show nested fields
One non-zero blocking category of a 409 refusal, and how many things it counted.
kind · string · required
What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.
Allowed values: "LOCATION", "TICKET", "APPOINTMENT", "TEMPLATE", "OPERATOR"
count · integer · required
How many of them there are. Always greater than zero.
checkCode · string · optional
The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.
planLimit · object · optional
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
Show nested fields
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
currentPlan · object · required
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
activeLocations · integer · required
The number of ACTIVE locations the tenant holds.
nextPlan · object · optional
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
enterpriseOffer · object · optional
The published Enterprise offer, named when no active plan covers the tenant's active location count.
Show nested fields
The published Enterprise offer, named when no active plan covers the tenant's active location count.
minLocations · integer · required
The smallest number of locations the offer covers.
fromMonthlyPriceCents · integer · int64 · required
The monthly price from which the offer starts, in euro cents.
extraLocationPriceCents · integer · int64 · required
The monthly price of each location beyond `minLocations`, in euro cents.
contactEmail · string · optional
The address to write to about a larger plan or an individual contract.
Raw JSON Schema
application/problem+json
{
"type": "object",
"description": "An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.",
"properties": {
"type": {
"type": "string",
"description": "A URN identifying the problem kind, one per `code`.",
"example": "urn:qms:problem:location_not_found"
},
"title": {
"type": "string",
"description": "A fixed English summary of the problem kind.",
"example": "Location Not Found"
},
"status": {
"type": "integer",
"description": "The HTTP status code, repeated in the body.",
"example": 404
},
"code": {
"type": "string",
"description": "The published slug this surface's error vocabulary uses.",
"example": "location_not_found"
},
"detail": {
"type": "string",
"description": "An English explanation of this occurrence.",
"example": "No location was found for this identifier."
},
"errors": {
"type": "array",
"description": "One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.",
"items": {
"type": "object",
"description": "One offending field of a 400 field-validation refusal.",
"properties": {
"field": {
"type": "string",
"description": "The member as THIS document spells it, which is not always what the same field is called inside the system.",
"example": "defaultLocale"
},
"code": {
"type": "string",
"description": "The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`.\n\nThree of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.",
"example": "invalid_locale"
}
},
"required": [
"field",
"code"
]
}
},
"blockers": {
"type": "array",
"description": "One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.",
"items": {
"type": "object",
"description": "One non-zero blocking category of a 409 refusal, and how many things it counted.",
"properties": {
"kind": {
"type": "string",
"description": "What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.",
"enum": [
"LOCATION",
"TICKET",
"APPOINTMENT",
"TEMPLATE",
"OPERATOR"
],
"example": "TICKET"
},
"count": {
"type": "integer",
"description": "How many of them there are. Always greater than zero.",
"example": 3
}
},
"required": [
"kind",
"count"
]
}
},
"checkCode": {
"type": "string",
"description": "The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.",
"example": "unreachable"
},
"planLimit": {
"type": "object",
"description": "What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.",
"properties": {
"currentPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"activeLocations": {
"type": "integer",
"description": "The number of ACTIVE locations the tenant holds.",
"example": 3
},
"nextPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"enterpriseOffer": {
"type": "object",
"description": "The published Enterprise offer, named when no active plan covers the tenant's active location count.",
"properties": {
"minLocations": {
"type": "integer",
"description": "The smallest number of locations the offer covers.",
"example": 8
},
"fromMonthlyPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price from which the offer starts, in euro cents.",
"example": 27900
},
"extraLocationPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price of each location beyond `minLocations`, in euro cents.",
"example": 2900
}
},
"required": [
"minLocations",
"fromMonthlyPriceCents",
"extraLocationPriceCents"
]
},
"contactEmail": {
"type": "string",
"description": "The address to write to about a larger plan or an individual contract.",
"example": "sales@example.com"
}
},
"required": [
"currentPlan",
"activeLocations"
]
}
},
"required": [
"type",
"title",
"status",
"code",
"detail"
],
"additionalProperties": false
}403 — The authenticated credential does not carry a scope that admits this operation. The scope check runs before every other admission check, so this refusal displaces `insufficient_authority` on an operation that requires both.
{
"type": "urn:qms:problem:insufficient_scope",
"title": "Insufficient Scope",
"status": 403,
"code": "insufficient_scope",
"detail": "The API credential does not reach this operation."
}403 response schema
An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.
type · string · required
A URN identifying the problem kind, one per `code`.
title · string · required
A fixed English summary of the problem kind.
status · integer · required
The HTTP status code, repeated in the body.
code · string · required
The published slug this surface's error vocabulary uses.
detail · string · required
An English explanation of this occurrence.
errors · array · optional
One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.
Show nested fields
One offending field of a 400 field-validation refusal.
field · string · required
The member as THIS document spells it, which is not always what the same field is called inside the system.
code · string · required
The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`. Three of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.
blockers · array · optional
One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.
Show nested fields
One non-zero blocking category of a 409 refusal, and how many things it counted.
kind · string · required
What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.
Allowed values: "LOCATION", "TICKET", "APPOINTMENT", "TEMPLATE", "OPERATOR"
count · integer · required
How many of them there are. Always greater than zero.
checkCode · string · optional
The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.
planLimit · object · optional
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
Show nested fields
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
currentPlan · object · required
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
activeLocations · integer · required
The number of ACTIVE locations the tenant holds.
nextPlan · object · optional
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
enterpriseOffer · object · optional
The published Enterprise offer, named when no active plan covers the tenant's active location count.
Show nested fields
The published Enterprise offer, named when no active plan covers the tenant's active location count.
minLocations · integer · required
The smallest number of locations the offer covers.
fromMonthlyPriceCents · integer · int64 · required
The monthly price from which the offer starts, in euro cents.
extraLocationPriceCents · integer · int64 · required
The monthly price of each location beyond `minLocations`, in euro cents.
contactEmail · string · optional
The address to write to about a larger plan or an individual contract.
Raw JSON Schema
application/problem+json
{
"type": "object",
"description": "An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.",
"properties": {
"type": {
"type": "string",
"description": "A URN identifying the problem kind, one per `code`.",
"example": "urn:qms:problem:location_not_found"
},
"title": {
"type": "string",
"description": "A fixed English summary of the problem kind.",
"example": "Location Not Found"
},
"status": {
"type": "integer",
"description": "The HTTP status code, repeated in the body.",
"example": 404
},
"code": {
"type": "string",
"description": "The published slug this surface's error vocabulary uses.",
"example": "location_not_found"
},
"detail": {
"type": "string",
"description": "An English explanation of this occurrence.",
"example": "No location was found for this identifier."
},
"errors": {
"type": "array",
"description": "One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.",
"items": {
"type": "object",
"description": "One offending field of a 400 field-validation refusal.",
"properties": {
"field": {
"type": "string",
"description": "The member as THIS document spells it, which is not always what the same field is called inside the system.",
"example": "defaultLocale"
},
"code": {
"type": "string",
"description": "The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`.\n\nThree of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.",
"example": "invalid_locale"
}
},
"required": [
"field",
"code"
]
}
},
"blockers": {
"type": "array",
"description": "One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.",
"items": {
"type": "object",
"description": "One non-zero blocking category of a 409 refusal, and how many things it counted.",
"properties": {
"kind": {
"type": "string",
"description": "What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.",
"enum": [
"LOCATION",
"TICKET",
"APPOINTMENT",
"TEMPLATE",
"OPERATOR"
],
"example": "TICKET"
},
"count": {
"type": "integer",
"description": "How many of them there are. Always greater than zero.",
"example": 3
}
},
"required": [
"kind",
"count"
]
}
},
"checkCode": {
"type": "string",
"description": "The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.",
"example": "unreachable"
},
"planLimit": {
"type": "object",
"description": "What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.",
"properties": {
"currentPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"activeLocations": {
"type": "integer",
"description": "The number of ACTIVE locations the tenant holds.",
"example": 3
},
"nextPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"enterpriseOffer": {
"type": "object",
"description": "The published Enterprise offer, named when no active plan covers the tenant's active location count.",
"properties": {
"minLocations": {
"type": "integer",
"description": "The smallest number of locations the offer covers.",
"example": 8
},
"fromMonthlyPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price from which the offer starts, in euro cents.",
"example": 27900
},
"extraLocationPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price of each location beyond `minLocations`, in euro cents.",
"example": 2900
}
},
"required": [
"minLocations",
"fromMonthlyPriceCents",
"extraLocationPriceCents"
]
},
"contactEmail": {
"type": "string",
"description": "The address to write to about a larger plan or an individual contract.",
"example": "sales@example.com"
}
},
"required": [
"currentPlan",
"activeLocations"
]
}
},
"required": [
"type",
"title",
"status",
"code",
"detail"
],
"additionalProperties": false
}404 — No ticket was found for this identifier. Outside the credential's reach, in another tenant and nonexistent are one answer, so that the existence of another tenant's data cannot be probed.
{
"type": "urn:qms:problem:ticket_not_found",
"title": "Ticket Not Found",
"status": 404,
"code": "ticket_not_found",
"detail": "No ticket was found for this identifier."
}404 response schema
An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.
type · string · required
A URN identifying the problem kind, one per `code`.
title · string · required
A fixed English summary of the problem kind.
status · integer · required
The HTTP status code, repeated in the body.
code · string · required
The published slug this surface's error vocabulary uses.
detail · string · required
An English explanation of this occurrence.
errors · array · optional
One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.
Show nested fields
One offending field of a 400 field-validation refusal.
field · string · required
The member as THIS document spells it, which is not always what the same field is called inside the system.
code · string · required
The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`. Three of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.
blockers · array · optional
One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.
Show nested fields
One non-zero blocking category of a 409 refusal, and how many things it counted.
kind · string · required
What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.
Allowed values: "LOCATION", "TICKET", "APPOINTMENT", "TEMPLATE", "OPERATOR"
count · integer · required
How many of them there are. Always greater than zero.
checkCode · string · optional
The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.
planLimit · object · optional
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
Show nested fields
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
currentPlan · object · required
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
activeLocations · integer · required
The number of ACTIVE locations the tenant holds.
nextPlan · object · optional
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
enterpriseOffer · object · optional
The published Enterprise offer, named when no active plan covers the tenant's active location count.
Show nested fields
The published Enterprise offer, named when no active plan covers the tenant's active location count.
minLocations · integer · required
The smallest number of locations the offer covers.
fromMonthlyPriceCents · integer · int64 · required
The monthly price from which the offer starts, in euro cents.
extraLocationPriceCents · integer · int64 · required
The monthly price of each location beyond `minLocations`, in euro cents.
contactEmail · string · optional
The address to write to about a larger plan or an individual contract.
Raw JSON Schema
application/problem+json
{
"type": "object",
"description": "An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.",
"properties": {
"type": {
"type": "string",
"description": "A URN identifying the problem kind, one per `code`.",
"example": "urn:qms:problem:location_not_found"
},
"title": {
"type": "string",
"description": "A fixed English summary of the problem kind.",
"example": "Location Not Found"
},
"status": {
"type": "integer",
"description": "The HTTP status code, repeated in the body.",
"example": 404
},
"code": {
"type": "string",
"description": "The published slug this surface's error vocabulary uses.",
"example": "location_not_found"
},
"detail": {
"type": "string",
"description": "An English explanation of this occurrence.",
"example": "No location was found for this identifier."
},
"errors": {
"type": "array",
"description": "One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.",
"items": {
"type": "object",
"description": "One offending field of a 400 field-validation refusal.",
"properties": {
"field": {
"type": "string",
"description": "The member as THIS document spells it, which is not always what the same field is called inside the system.",
"example": "defaultLocale"
},
"code": {
"type": "string",
"description": "The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`.\n\nThree of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.",
"example": "invalid_locale"
}
},
"required": [
"field",
"code"
]
}
},
"blockers": {
"type": "array",
"description": "One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.",
"items": {
"type": "object",
"description": "One non-zero blocking category of a 409 refusal, and how many things it counted.",
"properties": {
"kind": {
"type": "string",
"description": "What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.",
"enum": [
"LOCATION",
"TICKET",
"APPOINTMENT",
"TEMPLATE",
"OPERATOR"
],
"example": "TICKET"
},
"count": {
"type": "integer",
"description": "How many of them there are. Always greater than zero.",
"example": 3
}
},
"required": [
"kind",
"count"
]
}
},
"checkCode": {
"type": "string",
"description": "The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.",
"example": "unreachable"
},
"planLimit": {
"type": "object",
"description": "What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.",
"properties": {
"currentPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"activeLocations": {
"type": "integer",
"description": "The number of ACTIVE locations the tenant holds.",
"example": 3
},
"nextPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"enterpriseOffer": {
"type": "object",
"description": "The published Enterprise offer, named when no active plan covers the tenant's active location count.",
"properties": {
"minLocations": {
"type": "integer",
"description": "The smallest number of locations the offer covers.",
"example": 8
},
"fromMonthlyPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price from which the offer starts, in euro cents.",
"example": 27900
},
"extraLocationPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price of each location beyond `minLocations`, in euro cents.",
"example": 2900
}
},
"required": [
"minLocations",
"fromMonthlyPriceCents",
"extraLocationPriceCents"
]
},
"contactEmail": {
"type": "string",
"description": "The address to write to about a larger plan or an individual contract.",
"example": "sales@example.com"
}
},
"required": [
"currentPlan",
"activeLocations"
]
}
},
"required": [
"type",
"title",
"status",
"code",
"detail"
],
"additionalProperties": false
}500 — The request could not be processed. The body names no internal detail. A retry is safe on every read described here; on a create, an edit or a lifecycle transition a retry may or may not repeat a change that already committed, so read the resource back before retrying one of those.
{
"type": "urn:qms:problem:internal_error",
"title": "Internal Server Error",
"status": 500,
"code": "internal_error",
"detail": "The request could not be processed."
}500 response schema
An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.
type · string · required
A URN identifying the problem kind, one per `code`.
title · string · required
A fixed English summary of the problem kind.
status · integer · required
The HTTP status code, repeated in the body.
code · string · required
The published slug this surface's error vocabulary uses.
detail · string · required
An English explanation of this occurrence.
errors · array · optional
One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.
Show nested fields
One offending field of a 400 field-validation refusal.
field · string · required
The member as THIS document spells it, which is not always what the same field is called inside the system.
code · string · required
The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`. Three of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.
blockers · array · optional
One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.
Show nested fields
One non-zero blocking category of a 409 refusal, and how many things it counted.
kind · string · required
What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.
Allowed values: "LOCATION", "TICKET", "APPOINTMENT", "TEMPLATE", "OPERATOR"
count · integer · required
How many of them there are. Always greater than zero.
checkCode · string · optional
The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.
planLimit · object · optional
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
Show nested fields
What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.
currentPlan · object · required
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
activeLocations · integer · required
The number of ACTIVE locations the tenant holds.
nextPlan · object · optional
A plan named by a `plan_location_limit_reached` refusal.
Show nested fields
A plan named by a `plan_location_limit_reached` refusal.
planId · string · required
The plan's stable identifier.
displayName · string · required
The plan's name, not translated.
maxLocations · integer · required
The most ACTIVE locations the plan covers.
enterpriseOffer · object · optional
The published Enterprise offer, named when no active plan covers the tenant's active location count.
Show nested fields
The published Enterprise offer, named when no active plan covers the tenant's active location count.
minLocations · integer · required
The smallest number of locations the offer covers.
fromMonthlyPriceCents · integer · int64 · required
The monthly price from which the offer starts, in euro cents.
extraLocationPriceCents · integer · int64 · required
The monthly price of each location beyond `minLocations`, in euro cents.
contactEmail · string · optional
The address to write to about a larger plan or an individual contract.
Raw JSON Schema
application/problem+json
{
"type": "object",
"description": "An RFC 9457 problem document: `type`, `title`, `status`, `code` and `detail`, every one of those five always present. `errors`, `blockers`, `checkCode` and `planLimit` are the exceptions — each is scoped to one family of refusal and is ABSENT on every other document, which is why none is required below. `code` is the stable, machine-readable member; branch on it rather than on `title` or `detail`, which are English prose meant for a developer reading a log.",
"properties": {
"type": {
"type": "string",
"description": "A URN identifying the problem kind, one per `code`.",
"example": "urn:qms:problem:location_not_found"
},
"title": {
"type": "string",
"description": "A fixed English summary of the problem kind.",
"example": "Location Not Found"
},
"status": {
"type": "integer",
"description": "The HTTP status code, repeated in the body.",
"example": 404
},
"code": {
"type": "string",
"description": "The published slug this surface's error vocabulary uses.",
"example": "location_not_found"
},
"detail": {
"type": "string",
"description": "An English explanation of this occurrence.",
"example": "No location was found for this identifier."
},
"errors": {
"type": "array",
"description": "One entry per offending field of a 400 field-validation refusal. Present on those alone, and ABSENT — not null, not an empty array — on every other problem document, including a field-validation refusal that can name no single field. Sorted by `field`, so two refusals over the same body produce the same document.",
"items": {
"type": "object",
"description": "One offending field of a 400 field-validation refusal.",
"properties": {
"field": {
"type": "string",
"description": "The member as THIS document spells it, which is not always what the same field is called inside the system.",
"example": "defaultLocale"
},
"code": {
"type": "string",
"description": "The published reason slug. Typed as a plain string rather than an enumeration, because the set is not closed — an integrity backstop can report a slug outside the published list. The values in use today are `required`, `too_long`, `invalid_format`, `invalid_timezone`, `invalid_locale`, `invalid_country`, `name_taken`, `code_taken`, `display_prefix_taken`, `out_of_range`, `not_in_catalogue`, `archived`, `duplicate`, `not_found`, `not_linked_to_location`, `inactive`, `language_not_in_catalogue`, `not_writable`, `password_too_short` and `password_breached`.\n\nThree of them are worth a sentence. `invalid_format` covers a value whose SHAPE is wrong — a window code that is not alphanumeric, a time that is not `HH:MM` — and, on the operating hours, the one fault that is a relation rather than a shape: a `closesAt` that is not after its `opensAt`, where both values are well formed and it is their ORDER that is refused. It also covers a member whose JSON type cannot be read — a string where a boolean belongs — reported under its path, e.g. `operatingHours[0].closed`. `not_found` means the member names something this tenant does not hold; it is the same word as the document-level `code` that answers an unserved path, at a different level and never with that status. `not_writable` is the operator invite, the operator profile edit and the visit-reason replace's own: a body member the request type declares no slot for, refused by NAME whether or not its value would have changed anything. `password_too_short` and `password_breached` are the operator create's own, under `initialPassword`.",
"example": "invalid_locale"
}
},
"required": [
"field",
"code"
]
}
},
"blockers": {
"type": "array",
"description": "One entry per non-zero blocking category of a 409 refusal that names what blocks it. Present on those alone, and ABSENT on every other problem document. A category with nothing to report is absent rather than present with a count of 0.",
"items": {
"type": "object",
"description": "One non-zero blocking category of a 409 refusal, and how many things it counted.",
"properties": {
"kind": {
"type": "string",
"description": "What kind of thing still depends on the entry — or, on a configuration refusal, on what the write would take away.",
"enum": [
"LOCATION",
"TICKET",
"APPOINTMENT",
"TEMPLATE",
"OPERATOR"
],
"example": "TICKET"
},
"count": {
"type": "integer",
"description": "How many of them there are. Always greater than zero.",
"example": 3
}
},
"required": [
"kind",
"count"
]
}
},
"checkCode": {
"type": "string",
"description": "The discovery-failure code of a `connection_check_failed` refusal: `unreachable`, `timeout`, `not_https`, `private_address`, `issuer_mismatch`, `missing_endpoint` or `invalid_document`. Present on that refusal alone, and ABSENT on every other problem document.",
"example": "unreachable"
},
"planLimit": {
"type": "object",
"description": "What a `plan_location_limit_reached` refusal reports. Present on that refusal alone, and ABSENT on every other problem document. Exactly one of `nextPlan` and `enterpriseOffer` is present: `nextPlan` when an active plan above the active location count exists, `enterpriseOffer` when none does. `contactEmail` is absent when no contact address is configured.",
"properties": {
"currentPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"activeLocations": {
"type": "integer",
"description": "The number of ACTIVE locations the tenant holds.",
"example": 3
},
"nextPlan": {
"type": "object",
"description": "A plan named by a `plan_location_limit_reached` refusal.",
"properties": {
"planId": {
"type": "string",
"description": "The plan's stable identifier.",
"example": "business"
},
"displayName": {
"type": "string",
"description": "The plan's name, not translated.",
"example": "Business"
},
"maxLocations": {
"type": "integer",
"description": "The most ACTIVE locations the plan covers.",
"example": 5
}
},
"required": [
"planId",
"displayName",
"maxLocations"
]
},
"enterpriseOffer": {
"type": "object",
"description": "The published Enterprise offer, named when no active plan covers the tenant's active location count.",
"properties": {
"minLocations": {
"type": "integer",
"description": "The smallest number of locations the offer covers.",
"example": 8
},
"fromMonthlyPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price from which the offer starts, in euro cents.",
"example": 27900
},
"extraLocationPriceCents": {
"type": "integer",
"format": "int64",
"description": "The monthly price of each location beyond `minLocations`, in euro cents.",
"example": 2900
}
},
"required": [
"minLocations",
"fromMonthlyPriceCents",
"extraLocationPriceCents"
]
},
"contactEmail": {
"type": "string",
"description": "The address to write to about a larger plan or an individual contract.",
"example": "sales@example.com"
}
},
"required": [
"currentPlan",
"activeLocations"
]
}
},
"required": [
"type",
"title",
"status",
"code",
"detail"
],
"additionalProperties": false
}