Appointments
The Client experience section follows a client who walks in. This section follows the other kind of client — the one who books ahead. An appointment is a reserved time slot at one of your branches, booked online days or weeks in advance from any phone or computer. A walk-in ticket is issued on arrival; an appointment is a promise of a time, made earlier.
The two paths end in the same place. There is no separate appointment queue and no second console: near the booked time, an appointment turns into an ordinary queue ticket at the branch — called on the same display, served from the same operator console, where it simply carries a "Web" arrival badge. What sets it apart is timing: an appointment ticket enters the queue with the appointment-proximity priority from your matching rules, so a client who booked 10:00 is not stuck behind the whole walk-in room at 10:00.
Appointments need no calendar of their own — the bookable slots are derived entirely from configuration you already maintain:
- Slots exist only within the branch's working hours, and holidays and closures block their dates automatically.
- Each slot is as long as the service's typical duration, from your service catalogue.
- A slot's capacity is the number of operators assigned to that service whose schedule covers the time — when they are all booked, the slot shows as full. A recorded absence removes that operator's capacity for its dates.
The client never signs in and never creates an account. The booking confirmation carries a personal link — the same anonymous-by-default principle as the walk-in ticket page — through which they can view, reschedule, cancel, and check in on arrival.
Two pages walk the journey end to end:
- Book an appointment — the public booking page as your client sees it: branch, service, date and time, contact details, confirmation.
- Manage an appointment and arrive — what the client can do between booking and visit, the day-before reminder, checking in at the branch, and what happens when they never show up.